FAQ

Prescriptions

To facilitate medication refills, please have your pharmacy ePrescribe your medication refill request to our office.


Fax: (314) 403-2568


We make every effort to expedite refill requests; however, please make refill requests with your pharmacy a few days prior to depletion.

Appointments

Appointment Line: (314) 549-5011


To provide each patient with the desired amount of attention they deserve, a scheduled appointment is required. Please call our office to schedule an appointment.


Cancelling Appointments

Please provide our office with 24 hours (advance) notice for appointment cancellations

Financial Policy

Co-payments and patient balances are due at the time of service. We accept; checks, money orders, cash, or credit/debit cards.


NOTE: There is a returned check fee of $30.00.

Insurance

To ensure our office accepts your insurance plan, please verify coverage by contacting your insurance providers customer service department (number typically listed on the reverse side of your insurance card) or by visiting your insurance providers website and reviewing their covered providers.


Prior to your visit it is important to review your insurance information with our staff; therefore, please have your insurance card available during each office visit and notify our staff immediatley of any change in your insurance provider.

Referrals

It is the paitents responsiblity to obtain referral authorization before visiting a specialist. If you would like our assistance in doing this please notify our office by calling in to our referral line at (314) 543-5969.


If your insurance company requires a referral for a procedure or specialist, please call the referral line approximately 5 business days prior to when the referral is needed. This will allow our office ample time to complete your referral request.


Most referrals are managed over the phone and upon completion will be faxed to the appropriate provider/specialist. To expedite your referral and ensure that our office is submitting to the appropriate physician or facility, please have the following informaiton ready for our staff:


1. First and Last Name of the provider/specialist.

2. Type of provider/specialist you will be seeing.

3. Reason for visit.

4. Date and time of appointment with provider/specialist.

5. Phone and fax number of provider/specialist you are requesting we contact.

Test Results

We make every effort to contact you within a reasonable time regarding your lab/test results. If you have not heard from our office within two weeks from the date of service, please contact our office and request an update.


In an effort to contact you and provide important services, please notify our office with any changes in name, address, phone number, pharmacy, or insurance information.

We make every effort to expedite refill requests; however, please make refill requests with your pharmacy a few days prior to depletion.

Any questions please call our office

Call Us:  314-549-5011

Tague Family Practice